Virtual assistants, Chatbots, and the angry customer

On exactly three occasions out of four that I had to deal with a virtual assistant/chatbot for a service query, I ended up more frustrated than I had been at the start of my call. In the end, I still ended up speaking to a human to get my issues resolved, having wasted plenty of time while at it. Much as I’m all for tech and new innovations, these are only beneficial and ready to be embraced if they do indeed give a more pleasurable and seamless end-user experience.

Musings and Random Observations about people

Sometimes, I love to just sit back and watch the goings on. Not think, not talk, not fiddle with my phones, but just sit back and look at people. I do this stealthy as I was taught staring is rude. I observe and try to make deductions as to what their story is, what they are thinking, what kind of person they are, etc. Of course, looks can be deceiving, so sometimes I listen, watch actions and try to analyze and figure out the rationale behind the things people do.

Diversity in the work place : behind most equal opportunity clauses

In a bid to be more diverse and all inclusive, companies are coming up with recruitment policies and practices that are non-discriminative. Most job advertisements end in things like the company being an equal opportunity employer and not discriminating based on various factors. These may include race, color, religion, marital status, national origin, age, sexual orientation, disability, gender identity or expression, to mention but a few. Furthermore, these policies are meant to apply to all terms and conditions of employment, including hiring and placement, promotion, compensation and training, among others.

Does One size fit all? – When successful people advise

From sleeping for only four hours, to taking 3am calls or wearing clothes in only one color, we’ve all sometimes heard unique “proven and tested” ways to success from leaders and many successful people that we look up to or admire in our quest for success.

However, when it comes to success, does one size fit all? Do we have to do all the things that the people we so admire do to be a success? Must our principles be exactly aligned? When should we take advice with a grain of salt, especially if this advice is coming from people we view in high regard? These may be mentors, parents, leaders, and people our society considers successful.

A jack of all trades – when you’ve got to do it all

It’s been said, that a jack of all trades is a master of none. Which always finds a way to get to some people, myself included, as we tend to want to do it all. I’ve just about heard all the reasons for why I should specialize and be good at a particular thing. Be known for a skill and be absolutely exceptional at it. And yes, I did try.

Beyond the Bruises and Broken Bones

As far as most people are concerned, domestic violence is all about bruises and broken bones. Being bashed, kicked, hit or beaten to a pulp. And even with visible bruises and signs of abuse by people in our communities, we are often at a loss as to what to do. Worse yet, most victims of domestic violence rarely come out, hiding behind award winning smiles and elegantly covering their bruises with makeup, for fear of what people will think and say, and the stigma that follows.

My Shortcut to success

My Shortcut to success

We all love a good shortcut. Life made easier, achieving things faster, getting to places quicker, being successful at what we set out to do, all with the most minimal of work. Well, for all ye shortcut lovers, I bare glad tidings for you. And not just any shortcut, but one to your wildest dreams. So, put on your walking shoes and follow me to the land of dreams come true.

Cryptocurrencies – Pros, Cons, Feasibility and Regulation

“A cryptocurrency is a digital currency in which encryption techniques are used to regulate the generation of units of currency and verify the transfer of funds, operating independently of a central bank specifically in its creation and growth” For purposes of this article, we shall be concentrating on bitcoin to represent all the cryptocurrencies that are being developed with each new day.
Bitcoin was founded by Satoshi Nakamoto January 3, 2009, and has been on a roll (for most of the time), ever since then.
Queries arise as to whether bitcoin is genuine, whether it can replace other existing fiat currencies, is it over hyped? Should we go all in on it? These and many more are the questions many people ask, beyond the basics of what bitcoin really is.

A dwelling Within

A dwelling within
Hilly terrains, rivers cascading
Desert lands, sand storms and oases
Wild life, emerald gardens
Succulent fruits, savory smells

Red earth, dark soils, sandy beaches
Clear skies, furious tempests
Impenetrable woods, a mirage of colors
Birds chirping, cattle grazing

Rosy cheeks, running noses
Boisterous laughter, orderly chaos
Music everywhere, worries forgotten
A place where the drums never stop beating

Four seasons, colored eyes
Stern looks, gentle hearts
Curious minds, adventurers
Auroras, majestic castles
Disciplined, advancing

Liberty, Acceptance
Inventions, discoveries
Fine dining, Fashion, Music

Come dusk or dawn
Whichever path I take
The music stops not
The drums never stop beating

Balancing the Women Empowerment Act

Balancing the Women Empowerment Act

During one of the many trainings I have attended, I once worked with a group of male youth from Africa in 2014. Everything was going well, until the last two days of the training. During a heated argument about a human rights discussion, one of the guys, Francis, told me bluntly that I was very opinionated and it was unattractive and unbecoming in women. And no, I wasn’t being arrogant or conceited in the way I voiced my opinions. I gave my side of view, which was different from what most of the guys in the group thought.