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- Knowledge Management
Knowledge management is the process of creating, sharing, using and managing the knowledge and information of an organization to ensure that its knowledge-related assets are effectively employed. Knowledge-related assets include printed documents, knowledge stored electronically in shared drives or databases, employees’ knowledge about the best way to do their jobs, knowledge that is held by teams who have been working on focused problems and knowledge that is embedded in the organization’s products, processes, and relationships. The processes of KM involve knowledge acquisition, creation, refinement, storage, transfer, sharing, and utilization. The KM function in the organization operates these processes, develop methodologies and systems to support them, and motivates people to participate in them.